In the this section you can find important information as client or prospective client

PRIVACY AND CONFIDENTIALITY

There are laws to make sure your information is kept private

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INCIDENT MANAGEMENT

We try to prevent incidents and what we do if one happens

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PRICING GUIDE 2020/21

Our fees and rates are set in compliance with the NDIS

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RIGHTS AND RESPONSIBILITIES

You have the right to be treated well, participate, and speak out

LEARN MORE

Privacy and Confidentiality


We need to know some things about you. There are laws to make sure your information is kept private.


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These laws establish

  • How we can collect information.
  • How we store information.
  • Who can see your information
  • What we do with your information

Keeping Your Information Safe

  • We will protect your information and only use it for the right reasons, and only show it to the right people. The people who work with you need to see your information since it helps them deliver better services.
  • We will only share your information if you give permission to share it, or we are very worried about your safety, or if we require to share it by law
  • You can see your information too. Just ask us.
Keeping Your Information Up-To-Date

  • If your information is not correct, we may be unable to do a good job.
  • Give us the correct information, and help us keep it up-to-date.
  • If your personal information changes, please let us know.
  • Moved house? New phone number? New service provider? New contact? — remember to tell us!
  • We will also check your information regularly, and update it.
Your Information Belongs to you

  • Your personal information belongs to you.
  • We need your permission to collect information about you. And to share your information.
  • You don’t have to give permission.
  • Your information helps us provide good and safe services.
  • We only ask for the information we need. We will tell you why we need it.
  • That includes photos and videos too.
  • If you don’t understand why we need information, it’s OK to ask us.

Incident Management


Respect to incidents:

  1. Your safety is very important to us.
  2. We work hard to deliver safe services.
  3. But sometimes accidents happen. Sometimes people make mistakes or treat other people badly. We call these things "incidents".
  4. This section explains how we try to prevent incidents and what we do if one happens.
  5. You can help prevent incidents happening too. Act safely. Treat other people with respect.
  6. If you don’t feel safe, tell someone about it.

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Your Safety is Important

  • NDIS providers must follow rules about keeping people safe. We work hard to keep everyone safe. That means you, our workers and other people in the community
  • We think about how accidents can happen and how to prevent them. This is called ‘risk management’
  • We ask you questions, and think about the supports we provide, about the places where those supports happen, about the people who work with you and other people around you
  • We want everyone to be safe, and to feel safe. If you feel unsafe, you can tell us. We promise to listen.

Pricing Guide


Our fees and rates are set in compliance with the NDIS Pricing Reference Group. The National Disability Insurance Agency (NDIA) has just released its NDIS Price Guide 2020/21 for providers. We encourage you to review the Pricing Guide in its entirety as there is a considerable amount of useful and important detail contained within the Guide. The changes it includes will come into effect on 1 July 2020. Please see the price changes in the Senami Counselling & Therapeutic Services Rates Schedule July 2020/21.


Open Senami Rates Schedule July 2020/21

The full list of new prices can be found in the 2020-21 NDIS Price Guide and the 2019-20 Support Catalogue. For more information on the NDIS Price Guide for 2020/21, please click here.

Rights and Responsibilities


We will listen to you and work with you. By working together, you will receive the best service possible. You have rights: to be treated well, participate fully, and speak out. If we forget this, or treat you badly, you have the right to complain.


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Your Rights

  • We will treat you with respect and dignity.
  • We will treat you fairly and speak honestly.
  • We will protect your personal information and only use it for the right reasons.
  • We will provide good quality services that suit your needs, age, lifestyle and cultural background.

Your right to participate

  • You have the right to complain about the service.
  • You have the right to a reply as quickly as possible.
  • If you still are not happy, you have the right to complain again, or talk with the NDIS Commission.
Your right to participate

  • You have the right to complain about the service.
  • You have the right to a reply as quickly as possible.
  • If you still are not happy, you have the right to complain again, or talk with the NDIS Commission.
Your right to speak out

  • Make sure to update your contact information as it changes.
  • Keep your appointments – or let us know if you can’t.
  • Choose someone to support you make decisions – an advocate, friend or family member.
  • Treat other people with fairness, honesty and respect.
  • Respect other people’s right to a safe and comfortable environment.
  • Respect other people’s right to privacy and confidentiality.
  • Give us honest feedback about our services

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