Complaints and Feedback

About your feedback

Your feedback helps us to improve so that you will feel safer, happier and get more out of our services. We will often ask you for feedback. You can also comment or complain at any time. You can use this form, or phone us, or ask our staff to help. They will make sure the right people get your message. Your complaint will be kept private. When you tell us what you like or don’t like, we will listen. And we will try to change things if we can. You will always receive a reply as quickly as possible..

Complaints

We love to hear compliments. That means we are getting it right. If you are happy, we are happy! If you are not happy, tell us. It’s OK to complain.

Receptive

We won’t be angry. So don’t be shy. We need to know how you feel. Help us to do better!

Responsive

We will always listen and reply to complaints, as quickly as possible.

Anonymously

You can complain anonymously. If you don’t leave your name, we can’t reply to your complaint. But we will still try to make things better.

Tell us what you think

• You can Contact the NDIS Commission through its web: www.ndiscommission.gov.au or by phone: 1800 035 544 TTY: 133 677.
• If you can't speak English interpreters can be arranged
• Advocates can help you complain and the National Disability Advocacy Program can help you work with an advocate.
• Email advocates at: disabilityadvocacy@dss.gov.au
• Write advocates to: Disability, Employment and Carers Group. Department of Social Services. GPO Box 9820. Canberra ACT 2601